We speak of an appeal when the participant believes that his performance has been assessed incorrectly. If an investigation of your appeal shows that there is a non-conformity, you will receive a correction report. If there is no non-conformity, you will receive an explanation as to why that assessment was made and no correction report will follow.

You must submit an appeal or complaint via our contact page.

You will receive confirmation of receipt of both appeals and all other complaints within five working days. You will receive an answer about the assessment of your appeal or complaint within 6 weeks at the latest.