Complaint / Appeal

The SKML has a procedure for submitting and handling complaints and appeals.

We distinguish between:

  • A complaint, when a participant gives negative feedback about the experienced service provided by the SKML.
  • An appeal, when a participant believes that his performance has been assessed incorrectly.

A complaint is considered well-founded when there is a non-conformity with our applicable procedures. In other cases, we regard the complaint as a suggestion for improvement. If investigation of your appeal shows that there is a non-conformity, you will receive a correction report. If there is no non-conformity, you will receive an explanation of why that conclusion was reached and no correction report will follow.

Complaints and appeals can be submitted via our contact page.

After receipt, we will send a confirmation within five working days. You will receive a substantive response to your complaint or appeal within six weeks at the latest.